The purple satin bag we put on the box is for our customers to store their wig, and we will send one or two together with one wig, please don't worry. In the first place, we have strict quality check before the wig is shipped out, this will help prevent the wrong and bad quality wig being sent. Hello Sharon, thank you for your feedback and we are really sorry for this unhappy shopping experience. We sincerely wish for your understanding and constant support. We would love to make every effort to turn your experience into something better. Also, we do have chat service on our website during business hours if necessary. We promise to respond to every request from our customers within 24 hours, and offer options to meet different demands.We find that our customer services have replied to all of your requests via email. We will locate your issue based on the information you mentioned and try best to help you for it. We spare no efforts to ship all of our orders asap all the time and hope our customers get it in time. Per your information, We take it seriously and be also willing to confirm what you have mentioned with more details.
We do input a lot to provide all LUVME customers with better customer service and experience. We feel regretful to hear from a loyal customer. Hi Sakinah We are really sorry for the unhappy experience.
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